1.- What payment methods do you support?
You can purchase using a credit or debit card or PayPal on the website.
You can also pay by bank deposit or transfer. To do so, please visit our social media channels, including Facebook, Instagram, TikTok, or WhatsApp.
2.- How long does it take for my order to arrive?
Made-to-order shoes take approximately 1-3 weeks to be ready after payment. In-stock shoes ship immediately every business day.
Shipping is via FEDEX or Estafeta, and takes 3 to 5 business days to arrive.
Shipping may be affected by factors such as:
-High season (package saturation),
-Natural disasters.
-Packet inspection
-Holidays and weekends.
-Theft of a parcel unit.
3.- How much does shipping cost?
Domestic shipping is free on purchases over $2000mxn, while international shipping costs $45usd.
4.- If my shipment is delayed, what should I do?
If your shipment has taken more than 5 business days, the first step is to contact the carrier using the phone numbers provided on their website. (Remember that the carrier is closed on holidays.)
If your package has not arrived yet and the courier services have no solution, please send an email to:
sales@gaman.com.mx
We'll help you resolve your shipment and file a report with the carrier.
5.- Can returns be made?
We're sorry, but we can't issue refunds due to shipping, packaging, and handling charges. However, we do offer product exchanges or credit.
6.- I received a defective product. What do I do?
If you received a defective product, please contact sales@gaman.com.mx
With photos of your product and order number.
7.- Are the shoes made of genuine leather?
All our leathers are authentic. We work with certified tanneries, using lead-free processes.
